AI-u Refund and Withdrawal Policy

• Effective date: June 17, 2026
• Provider: Chiyoom Inc.

This English document is provided for user convenience. If there is any conflict or ambiguity, the Korean version shall prevail to the extent permitted by applicable law.

1. Scope

This Policy applies to refunds, withdrawal, and cancellation for AI-u Premium and other paid services.

2. Store Payments

AI-u subscriptions are processed through Apple App Store or Google Play. Refunds and cancellation are generally handled according to each store's policies and procedures.

3. Subscription Cancellation

Deleting the app or deleting an AI-u account does not automatically cancel an App Store or Google Play subscription. Users must cancel subscriptions directly through the relevant store.

4. Refund Requests

Users should request refunds through Apple or Google. The Company may provide support where necessary, but final refund decisions may be made by the store.

5. Digital Content

For digital content or services provided immediately after payment, withdrawal may be restricted under applicable law and store policies.

6. Company-Caused Issues

If duplicate payment, fraudulent payment, or a service issue attributable to the Company is confirmed, the Company will support resolution within applicable law and store policies.

7. Contact

For questions, contact support@ai-u.me or 1555-4147.