AI-u Privacy Policy
- Effective date: June 17, 2026
- Revised: June 29, 2026 (AI processing provider update)
- Provider: Chiyoom Inc. ("Company")
This English document is provided for user convenience. If there is any conflict or ambiguity, the Korean version shall prevail to the extent permitted by applicable law.
1. Information We Collect
The Company may collect and process the following information to provide AI-u:
| Category | Examples | Purpose |
|---|---|---|
| Account | email, display name, provider account identifier, Terms/Privacy/AI processing consent records | sign-up, login, account management, consent management |
| Service profile | nickname, companion name, relationship tone, locale, app settings | personalization and app settings |
| Conversation content | text, voice transcript, images submitted by users, AI responses | AI conversation, PFE personalization, memory, safety, quality management |
| Subscription | subscription status, entitlement, product ID, expiration date | Premium access and usage limits |
| Usage and device data | app version, OS, usage count, voice minutes, token usage | service operation, troubleshooting, fair-use protection |
| Support and deletion requests | email, reason, notes | customer support and account deletion |
The Company does not directly collect or store payment card numbers. Payments are processed by Apple App Store or Google Play.
2. How We Use Information
Information is used to provide AI conversation and voice features, personalize PFE and memory, manage subscriptions, enforce safety policies, prevent abuse, improve service quality, respond to support requests, manage consent for third-party AI processing, and comply with legal obligations.
3. AI Processing
AI-u uses third-party AI processing providers to provide AI conversation, voice conversation, image understanding, memory summarization, and personalization features.
Before sending personal data to a third-party AI processing provider, the app explains what data may be sent, identifies the recipient, and asks the user for permission during sign-up or before the first use of AI features.
The following data may be sent to Google LLC (Gemini API) for AI processing:
- text messages entered by the user;
- voice input and voice transcripts;
- images uploaded by the user and related text prompts;
- profile and settings needed for personalization, such as nickname, companion name, language, relationship tone, and app settings;
- recent conversation context, compressed memories, emotional patterns, and other PFE summaries needed to provide personalized responses;
- minimal context needed to generate diaries, schedules, memories, and other user-requested AI features.
The Company does not send passwords, payment card numbers, or information not reasonably needed for AI response generation to AI processing providers.
Users may withdraw consent, but AI conversation, voice, memory, and other core AI features may be limited if consent is withdrawn.
4. Retention
Information is retained only as long as necessary for the purposes described above or as required by law. Some records may be retained for dispute resolution, fraud prevention, legal compliance, or accounting obligations.
5. Third Parties and Processors
The Company may use third-party providers for cloud infrastructure, AI model processing, authentication, subscription management, analytics, storage, and customer support. These providers process information only as needed to provide the Service.
| Recipient / Provider | Purpose | Data Shared or Processed | Retention / Processing Period |
|---|---|---|---|
| Google LLC (Gemini API) | AI text responses, image understanding, realtime voice processing, speech transcription, intent/emotion analysis, memory summarization, information search in some modes (Google Search grounding) | text conversations, voice input and transcripts, uploaded images, profile/settings needed for response personalization, recent conversation context, compressed memory summaries | processed according to Google Gemini API policies and the Company's provider settings/agreements; the Company requests processing only for service purposes |
| Apple Inc. | App Store purchase, subscription, and refund review support | purchase transaction information, subscription status, service usage/consumption information such as access period and usage amount | according to Apple policies and applicable law |
| Google LLC / Apple Inc. | social sign-in authentication | account identifier, email, display name where provided | as needed for authentication and account management |
6. International Processing
Information may be processed or stored outside the user's country depending on cloud, AI, and platform providers. The Company takes reasonable steps required by applicable law for such processing.
7. User Rights
Users may request access, correction, deletion, suspension of processing, or account deletion as permitted by applicable law. Requests may be made through the app or customer support.
8. Children
The Service is not available to children under 14. The Company may restrict or delete accounts that do not meet age requirements.
9. Security
The Company applies reasonable technical and organizational measures to protect personal information. However, no online service can guarantee absolute security.
10. Contact
| Item | Details |
|---|---|
| Company | Chiyoom Inc. |
| Customer Support | 1555-4147 |
| support@ai-u.me |
This Policy is effective from June 17, 2026.